Video embedded within a form not loading

  • ericgintert
    Asked on April 23, 2025 at 10:09 AM

    Hi there,

    I have a situation within my "New Employee Orientation" form I made. As you can see in the screen recording, I have provided. Videos one, three and four load but video two does not load right away. I find you have to skip ahead a few slides and then return to video number two, and it will start working properly.

    Please watch the recording and hopefully you can provide me with a fix.

    Thank you

  • ericgintert
    Replied on April 23, 2025 at 10:12 AM
  • Manilene JotForm Support
    Replied on April 23, 2025 at 10:52 AM

    Hi Eric,

    Thanks for reaching out to Jotform Support. When I tested your form, the same thing happened, so I created a ticket about it and escalated this to our Developers.

    If there are any updates, we’ll circle back to this thread and let you know.

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