I didn’t mean to renew the subscription

I didn’t mean to renew the subscription.شكراً لتواصلك معنا. يرجى تزويدنا بمزيد من التفاصيل حول سبب طلب الاسترداد حتى نتمكن من مساعدتك بشكل أفضل.

Hi Mohamed,

Thanks for reaching out to Jotform Support. You can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

Let us know if you need any more help.

Hi Mohamed,

Your refund request is approved, and your account is downgraded to a starter plan.

Let us know if you have any questions.