Unable to Set Up Sender Email

Hi, I am following the instructions to add an email sender to my account but it isn't working. My IT department have also tried and cannot get it to work, can you please assist?

thanks

Hi BaptistCareAU,

Thanks for reaching out to Jotform Support. Could you describe the specific error message or issue you are encountering when trying to add the sender email? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that. This information will help us better understand the problem and provide a more accurate solution.

Once we hear back from you, we'll be able to help you with this.