When I download my form nothing comes up and it does not convert.
S
Samantha Gatto
Asked on October 17, 2020 at 10:16 PM
When I download my form nothing comes up and it does not convert.
KrisLei
Replied on October 17, 2020 at 10:37 PM
Hi Samantha,
It seems that you are referring to converting a PDF form to a Fillable PDF form, correct? Can you share with us a screenshot of the issue you are experiencing or the PDF form you are referring to?
To share the PDF form you are trying to convert, kindly upload it to any file sharing app, i.e., Google Drive or Dropbox, then post the sharable link here so that we can further investigate it.
Is there a way to talk to someone on the phone? I have quite a few questions.
KrisLei
Replied on October 19, 2020 at 5:09 PM
Unfortunately, we can't provide assistance over the phone, but we can assist you accordingly here since this is our main support platform.
You may upload the PDF file on any file-sharing apps such as Google Drive or Dropbox, then share the link with us to access the file and further investigate it on our end.