Account Suspension

  • LGS
    Asked on April 22, 2025 at 1:08 AM

    Dear Team,
    I was trying login my account and its says suspened , So its a request to kindly reactivate my account.
    Regards.

  • Mary Eden JotForm Support
    Replied on April 22, 2025 at 1:58 AM

    Hi LGS,

    Thanks for reaching out to Jotform Support. I’ve reached out to the related team about this. Once they look into things, they'll reply to you here on this thread.

    Reach out again if you need any other help.

    Account Suspension Image 1 Screenshot 20

  • Billy JotForm Support
    Replied on April 22, 2025 at 5:28 AM

    Hi there,

    Thanks for patiently waiting. Your account was suspended because there were too many failed renewal attempts. Based on our log, your issuing bank had declined the transactions.

    I already reactivated your account so you may now log back in and try to upgrade again. However, we recommend that you reach out to your issuing bank first before using the same cards.

    Let us know if you need further assistance.

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