I need to remove 2FA from my account.

User wants to update the email address to rudyhinojosa2007@gmail.com and use the same email address for username.

My username was previously rudy.hinojosa@wilyware.com, it's not an email address, it was at one time.

My email address was always rudyhinojosa2007@gmail.com, but when I turned on 2fa, google authenticator is showing jotform: rudy.hinojosa@wilyware.com. so now when I login in with username and password, it takes me to enter auth code from auth app. When I do, it says invalid every time.

Hi Rodolfo, 

Thanks for reaching out to Jotform Support. I have disabled the 2FA feature on your account rudyhinojosa2007@gmail.com. You can update your account email address to rudy.hinojosa@wilyware.com. Check out this guide on How to Change Your Account Email Address.

Let us know if you have any other questions.