AI Chatbot: How to start a new discussion?

Hello, When I open the application the old messages appear. How to start a new discussion every time the application is opened ?

Hi lyviocavalier,

Thanks for reaching out to Jotform Support. Note that the Agent store the conversations and can provide the previous discussion when the person chatting with the AI Agent is identified via the cookies stored in her browser, or when she is logged in her Jotform account. You can make the Agent starting a new discussion by pushing the previous discussions related to this person to the Discussions Archives folder, or to the Trash folder. Let me show you how to do it:

1. In your My Workspace, move the mouse over the Agent, and select Conversations.
2. Then, in the left panel, select the conversation to be archived.
3. Click on the Three Vertical Dots at the top of the left panel.
4. And, in the menu poping up, select Archive, or Move to trash, and you're done.

Give it a try and let us know how it's going.

Hello Frederic,

I tried but it doesn't work. In addition, I would like an automatic solution without someone's manual intervention.

Like your AI Agent PODO. Every time I launch it, it starts the conversation with the greeting message, even if I had asked him questions earlier.

Hello Cavalier,

Are you building an AI Agent? Can you confirm if you are referring to this AI Agent so we can further check into it? If so, I understand that you would like it to resolve the issue without you interfering. In that case, you can set up your AI Agent's Knowledge Base so they can interact depends on their source. You can train your AI Agent to understand your business even better by adding specific details about your products, services, and processes. Adding information to your AI Agent's Knowledge Base is easy. Let me show you how to do it:

1. In Agent Builder, in the blue navigation bar at the top of the page, click on Train.

2. Now, click on Add New Knowledge.

Note: If you’ve already added knowledge to your agent, click on Add New Knowledge to open the knowledge-adding options.

3. Enter accurate details your AI Agent can use to provide the best responses. This includes your Company Overview, Product features, Pricing, Policies, FAQs, and any other key information customers may ask about.

4. Now, click on Save at the bottom of the page, and you're all set.

That's it. Now, that information’s been added to your AI Agent's knowledge base. You might also want to check out our guides about How to Train Your AI Agent, How to Teach Your Agent by Chatting and How to Train Your Agent with Questions and Answers.

Give it a try and let us know if you have any other questions.