Account: Unable to update email address

  • AplicacionesSoltek
    Asked on April 21, 2025 at 4:09 PM

    I want to change my Account Email Address form implant2@soltekmx.com to acantu@soltekmx.com but says this

    Account: Unable to update email address Image 1 Screenshot 20

    this email is already associated to a Jotform account

  • Israel JotForm Support
    Replied on April 21, 2025 at 4:20 PM

    Hello AplicacionesSoltek,

    Thanks for reaching out to Jotform Support.  It appears that you have recently deleted the account associated withacantu@soltekmx.com. Keep in mind that the account will be removed from our system 30 days after its deletion date. If you don't want to wait 30 days to use the email address, we can reactivate your account and have you log in and change the email address to a different one you don't use, to free up acantu@soltekmx.com.

    Once we hear back from you, we'll be able to help you with this.

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