Question about the subscription charges

I understand that your plan was about to disconnect even after you paid, which is certainly frustrating. I will initiate a credit to resolve this issue promptly. Thank you for your patience, and we apologize for the inconvenience caused.

Hi Rita,

Thanks for reaching out to Jotform Support. It seems you've upgraded your account to Silver yearly dues to reach the upload space limit of your current plan, which is Bronze yearly. To free up the upload space, you'll have to delete your submissions. You can download all the submissions just in case you need them for future instances. Let me show you how:

1. On your My Tables page, hover over the form whose data you want to download, and click on View Table.
2. On the upper-right side of the page, click the on Download All button. 
3. Now, select Download as CSV, Excel, or PDF to download your data.

Note that deleting submissions in Jotform Tables does not permanently delete the data. They are kept in the trash folder for 30 days. This allows you to restore submissions as needed. The deleted submissions in the Trashed entries folder must be Purge. To permanently delete the trashed submissions. You can follow the steps below:

1. Open the main tab’s menu using the Three-dot icon next to it.
2. Select Trashed entries from the menu.
3. In the Trash panel on the right, choose the submissions to delete, then select Delete Forever.
4. Finally, select Delete in the confirmation dialog.

You can also check our guide about understanding your account usage and limits. Or, you can upgrade your account to a higher plan to increase your Upload space limit. Additionally, you can easily check your account's monthly reset date in Jotform. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Go to Usage in the menu on the left, and beside the Monthly Usage section, you’ll see your limit reset date.

Can you confirm if you want to revert your subscription to the Bronze yearly plan?

Let us know if you have any other questions.

Hi Rita,

On Jotform, some limits reset monthly, while others are cumulative and do not reset. You can review the specifics of the limits from this link. Additionally, on Jotform, a plan cannot be changed to another without the user's consent. You purchased your new plan, Silver, with a 50% discount — that's a $174 discount — for a total of $316.05 including tax.

Let us know if you need any other help.