Upload Space Still Shows Full After Deleting Submissions

  • ElevatorID
    Asked on April 20, 2025 at 10:41 PM

    Can you assist me to delete my upload space? I have already deleted my submission using all of your advice but it is does not work.

    Jotform Thread 26347071 Screenshot
  • Aries JotForm Support
    Replied on April 20, 2025 at 10:47 PM

    Hi ElevatorID,

    Thanks for reaching out to Jotform Support. I checked your account, and it’s currently showing 6.96 GB of 10.00 GB upload space used. It’s possible there was a slight delay in updating the usage after your recent submission deletions. As a precaution, I’ve recalculated your account usage and cleared your form cache as a precaution.

    Let us know if you need any more help.

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