Calculation results in Tables not the same as generated by the AI Agent

  • adisyanuar
    Asked on April 19, 2025 at 1:05 AM

    Hello,

    please help me check why user get different result Nomor Reservasi from AI Agent

    Form: https://form.jotform.com/250958712172460

    Calculation results in Tables not the same as generated by the AI Agent Image 1 Screenshot 30

    Table and report shows Nomor Reservasi 1744869600000

    AI Agent shows Nomor Reservasi 2220251200

    https://agent.jotform.com/01960e21b93a718d9221adde5e431d27fc66

    Calculation results in Tables not the same as generated by the AI Agent Image 2 Screenshot 41

    Thank you


  • adisyanuar
    Replied on April 19, 2025 at 1:06 AM

    Table view

    Calculation results in Tables not the same as generated by the AI Agent Image 1 Screenshot 20

  • Eliza JotForm Support
    Replied on April 19, 2025 at 2:04 AM

    Hi Adis,

    Thanks for reaching out to Jotform. For us to investigate, we’ll just need access to your account to do so. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

    1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

    2. In the small window that opens, click on Settings.

    Calculation results in Tables not the same as generated by the AI Agent Image 1 Screenshot 30

    3. In the panel on the left, click on the Security tab.

    4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

    Calculation results in Tables not the same as generated by the AI Agent Image 2 Screenshot 41

    Additionally, in order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

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