Missing Submission Data After Form Edit – Assistance Needed

Hi,

I hope this message finds you well.

I recently made a small update to one of my forms by adding more selections under the "Program Site" dropdown field: https://form.jotform.com/DrawBridge/Quarterly_Planning_Summary. I didn’t remove or delete any fields—just added a few new options.

However, when I checked the form’s submission data afterward, I noticed that many past submissions now appear to be missing data especially under the activites and details comments section. I’m concerned that data may have been lost somehow during the edit.

Could you please help me understand what might have happened? Is it possible to recover the missing data?

I’d really appreciate your support on this.

Warmly,

Mariah Parvizi

mparvizi@drawbridge.org

Hi DrawBridge, 

Thanks for reaching out to Jotform Support. Sure, I can look into this for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.