Unwanted Email Sent Despite No Autoresponders Set on Form

We have many forms, but on one particular form it is sending an autoresponder/notification to the person completing the form. We have no autoresponders/notifications set up and I cant see how stop to the email being sent. I am uploading a screenshot to show no autoresponders/notifications (so I can't delete anything like the AI assistant keeps telling me to do) and also a screenshot of the email that is being sent.

This doesn't happen with any other forms and we do use autoresponders and notifications. The email that I can't turn off is one extra that is being generated on this form. We originally had autoresponders/notifications so I delted all of them but this extra email keeps being sent

Screenshot of email being sent automatically

Hi Jeanette,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, and I ran into the same issue. When I looked at your form, I found that the unexpected email you're receiving is actually being triggered by a linked Approval Workflow.

Even though you’ve already deleted all the autoresponder and notification emails from the form’s Email Settings, the workflow is still active and sending a system-generated email from there. To stop this email from being sent, you’ll need to either remove or purge the Approval Workflow associated with the form. Let me show you how to purge it:

1. In Form Builder, go to the Settings tab in the top orange navigation bar, then click Workflows from the menu on the left-hand side.

2. In the screencast below, I quickly previewed the workflow by clicking the pen icon, this is just to show you what's causing the autoresponder email. But, to delete it, hover over the workflow, click the gear icon, then select Delete from the options.

3. After that, click the gear icon again. This time, you’ll see a Purge option, click it, then Confirm the action in the pop-up modal.

That's it. Once the workflow is fully removed, the extra email should no longer be triggered.

Give it a try and reach out again if you have any other questions.