Stripe Payment Error This Connect account cannot currently make live charges. The 'requirements.disabled_reason' property on the account will provide

Stripe Payment Error

This Connect account cannot

currently make live charges. The

'requirements.disabled_reason'

property on the account will provide

information about why this account is currently disabled. If you are a customer trying to make a purchase,

please contact the owner of this site.

Your transaction has not been processed.

I have had multiple people try and register for our showcase but they are unable to pay. My bank account is connected to the Jotform for payment and has worked in the past. I even upgraded my account to silver because I thought that might be the issue but I’m still having issues. “Stripe Payment Error”

This Connect account cannot

currently make live charges. The

'requirements.disabled_reason'

property on the account will provide

information about why this account is currently disabled. If you are a customer trying to make a purchase,

please contact the owner of this site.

Your transaction has not been processed.

Hi fashowcase1,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

The error message you're seeing means that your Stripe account cannot process live payments. This usually happens if Stripe needs additional verification or documents for your account. Since this is something only Stripe can resolve, the quickest fix would be to reach out directly to Stripe Support. They’ll be able to tell you exactly why your account is disabled and guide you through reactivating it.

Once Stripe re-enables your account, your form payments should start working again as expected.

Let us know if there’s anything else we can help you with.