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TaraAsked on April 17, 2025 at 7:37 PM
Hey, we are trying to update our shipping and transaction agreement and we don't see the same option to integrate our New Shipping and Transaction Agreement with a document URL with hubspot, see photo on the right handside.
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John JotForm SupportReplied on April 17, 2025 at 11:13 PM
Hi Tara,
Thanks for reaching out to Jotform Support. It looks like the one on the left is using the old HubSpot integration. Unfortunately, for newly created Sign documents, the new integration is now being used, and it no longer allows adding the Document URL. Right now, only the Document ID is available as in this example below:
I tested it to be sure, and it seems there's currently no way around this. I've gone ahead and submitted a feature request to our developers. Whether and when it gets built will depend on a few factors like their current workload, how feasible it is, and how many other users request the same functionality. If we receive any updates, we’ll be sure to follow up in this thread and keep you in the loop.
Thanks for your patience and understanding, we appreciate it.
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