The import from file to a table is not working

  • Intracoastalrealty
    Asked on April 17, 2025 at 4:04 PM

    when I click on the Import Submissions Now button, nothing happens.

    Using the link https://io-apps.jotform.io/import/

  • Mafe_M JotForm Support
    Replied on April 17, 2025 at 6:36 PM

    Hi Intracoastalrealty,

    Thank you for reaching out to Jotform Support. When I tested the Import Submissions App the same thing happened to me. Can you provide us the console logs from the browser you are using to help us understand what is happening. Let me show you how:

    Getting Console Logs:

    1. Open the page you're having the issue with.
    2. Right-click anywhere on the page and then click on Inspect.
    3. In the new window that opens, click on the Console tab. 

    PayPal Business Integration:Payments stopped working Image 1 Screenshot 31 Screenshot 21 Screenshot 21 Screenshot 10 Screenshot 10

    1678689804 640ec60c20ef9  Screenshot 10 Screenshot 31 Screenshot 42 Screenshot 32 Screenshot 32 Screenshot 21 Screenshot 21These may have different names depending on which browser and language you're using. If the issue continues, we'll create a performance ticket and forward it to our relevant team.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • Intracoastalrealty
    Replied on April 17, 2025 at 7:20 PM
    Here is what was displayed under console.
    Chrome is moving towards a new experience that allows users to choose to browse without third-party cookies.
    ...
  • Christian Ice JotForm Support
    Replied on April 17, 2025 at 10:03 PM

    Hi Intracoastalrealty,

    Before we escalate this, can you share us the screenshot of console logs from the browser you are using? Let me show you how to post a screenshot to our Help Center:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    The import from file to a table is not working Image 1 Screenshot 30

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    The import from file to a table is not working Image 2 Screenshot 41 That's it. Once we hear back from you, we'll be able to help you with this.

  • john schweighardt
    Replied on April 17, 2025 at 10:28 PM

    The import from file to a table is not working Image 1 Screenshot 20

  • Israel JotForm Support
    Replied on April 17, 2025 at 11:07 PM

    Hi Intracoastalrealty,

    ​​I was able to recreate the issue, so I created a ticket and escalated this to our Developers.  As soon as we have an update, we’ll let you know.

    Thanks for your patience and understanding, we appreciate it.



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