The PDF in the email notification is not displaying completely.

I am having trouble with the pdf that’s sent with the email notification. It seems to be cutting off and not showing all the info. See attached for one I just created. It’s not showing the contractors address and work start /end dates.
It also doesn’t show the "Accept Conditions" box and more importantly, the signature. It sent a separate png of just the signature.


Hi John,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I was able to receive all the information, and nothing was missing or cut off. If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Here it is from 2 sources. 1-the pdf sent in the email notification and 2- when I download a pdf of the submission from my Jotform dashboard.

I uploaded screenshots to the thread but I can’t see them in the thread. I noticed this in the past. Can you see them?
...

Hi John,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Hi John,

You can update the PDF version of your form submissions using the PDF Editor to include any fields that aren't currently showing in your downloaded PDF. Let me show you how to do it:

1. In Form Builder, click on the Downward Arrow icon next to the Jotform Logo and select PDF Editor.

2. Click on the New PDF button in the top area and click on Default Layout.

3. In PDF Editor, on the Add Element menu on the left side under the Form Fields tab, select and add the necessary fields you want to include in the submission PDF version.

4. Go back to Form Builder and click on Settings in the orange navigation bar on the top.

5. Click on Emails on the left side menu, then click on the Pencil icon over the Notification Email banner.

6. Now click on the Advanced tab and select the updated version of your submission PDF template, and click on the Save button.

Now you can select the updated PDF template in your submission table, and it will show in the notification email attachment. Check out the sample result below:

Give it a try and let us know if you need any more help.