My encryption code is not working

I will look for another solution before paying for this one if this is not resolved.

Hi Rory,

Thanks for reaching for Jotform Support. I've cloned your form and tested it, but the encryption code worked. Check out my screencast below:

Can you share with us a screenshot of what you're getting when entering the encryption code? Let me show you how to post a screenshot to our support forum:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

Can you try to clear your browser caches, then log out and log back in to your account? Can you also try it on a different browser? I've also gone ahead and cleared your form caches. Can you check it again?

Keep us updated and let us know how it goes.