My encryption code is not working and I wrote it down as I created it. Please help. Thank you, Rory

My encryption code is not working and I wrote it down as I created it. Please help. Thank you, Rory

Hi Rory,

Thanks for reaching out to Jotform Support. I understand that your encryption code is not working, even though you wrote it down when you created it. If your encryption code is not working, check that the encryption code you wrote down is correct. Make sure there are no typos or extra spaces when entering it. You can clear your browser’s cache and cookies, then try entering the code again. Sometimes browser issues can interfere with the process. Also, try accessing the form from a different device or browser to rule out compatibility issues.

Encrypted Forms use end-to-end encryption, which means your access code is encrypted on Jotform’s end. Since it’s encrypted, we won’t be able to access your data, so if you forget your access code, your data is considered lost.

 If you opted to download the key on your default download folder, you'd likely find it on your downloads' folder. The private key file extension is ".key" so you can use that to search your private key on your system or device, or downloads folder. Please try doing a search for .key in your downloads' folder to find the key to access the data.

However, if you forgot to download the private key for your encrypted form before, then there's no way to decrypt the current submissions on your form. If you have used Chrome, you can try following the steps provided on this thread here to recover the encryption key installed on the web browser.

Reach out again if there’s anything else we can help you with.