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Derek RobertsAsked on April 16, 2025 at 4:27 PM
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Joseph Christian JotForm SupportReplied on April 16, 2025 at 5:01 PM
Hi Derek,
Thanks for reaching out to Jotform Support. I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.
Thanks for your patience, we appreciate it.
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Bitia Jotform ReviewerReplied on April 16, 2025 at 7:24 PM
Hi Derek,
Thanks for reporting this matter to us and helping us to keep Jotform safe. We understand how upsetting things like this can be, and we take your security and privacy very seriously.
We want to assure you that Jotform is not participating in this conduct. We supply a Form Builder, and unfortunately, some parties may use the forms for wrongful purposes.
After looking into this, we determined that they have violated our Terms of Use. So, we immediately suspended the account, the account owner, as well as any forms and apps connected to it. But, keep in mind that although the form owner has no access to the form or data at Jotform now, they might have received your submission information if they enabled the Notification Email feature.
If you intend to report or have reported this matter to law enforcement, and they open an investigation, and send us an official demand for information on this case, or if we receive a subpoena in connection with a court case regarding this matter, we'll be happy to provide it to them.
Feel free to reach out again if you have any questions or if we can help you in any other way.
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