Billing: Cancel and Refund

I bought it by mistake

Hi alquimeracriativa,

Thank you for reaching out to Jotform Support. You can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

Let us know if you need any more help.

Olá tudo bem? Mas se eu migrar para o plano básico, está dizendo que eu
ainda poderei usar os recursos bronze até abril de 2026 e eu não quero,
pois isso não vai fazer com que estornem o valor que cobraram da minha
fatura.
Como prosseguir com o estorno?
Em qua., 16 de abr. de 2025 às 15:41, Jotform <noreply>
escreveu:
</noreply>...

Hi alquimeracriativa,

We can process a refund as long as the payment is within the 30 day money back guarantee. To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

Let us know if you need any more help.