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grueneheritagemarketAsked on April 16, 2025 at 10:00 AM
I understand you'd like to change your payment method from Apple In-App Purchase subscription to credit card. Unfortunately, payment methods for subscriptions made through Apple In-App Purchase are managed through Apple directly. You may need to cancel your current subscription via Apple and then subscribe again using your credit card on our platform. If you need assistance with this process, please let me know!
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Billy JotForm SupportReplied on April 16, 2025 at 9:44 PM
Hi Candace,
I understand you'd like to switch your payment method from Appstore to a credit card. To do so, we need the subscription cancelled first. You can find the steps here on how to cancel it. Once done, the account will be downgraded to the Starter plan (free), and you'll then be able to upgrade using your card.
Let us know if you need further assistance.
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