Email confirmations + conditions are set up properly, but are not working

  • SVA_Alumni
    Asked on April 16, 2025 at 9:14 AM

    I have set up Autoresponder confirmation emails for an event RSVP form and have set up the conditions for the forms, but they are not working properly. https://form.jotform.com/251005339356150

    The emails for Non-Students—Alumni Society Board Member, SVA Board Member, SVA Staff, and Alumni Society Award Juror—are not working for either Yes or No RSVPs. The auto-confirmation emails are not sending when I submit test submissions. I cannot figure out why.

    The emails for Class of 2025 Student Invitee RSVP type are both working fine.

    Please help! We need to get this form out today.

  • Reymae JotForm Support
    Replied on April 16, 2025 at 10:23 AM

    Hi SVA_Alumni,

    Thanks for reaching out to Jotform Support. When I cloned and tested your form, I was able to receive all emails for Non Students with No RSVP. Take a look at the screenshots below to see my results:

    • Alumni Society Board Member

    Email confirmations + conditions are set up properly, but are not working Image 1 Screenshot 100

    • SVA Board Member

    Email confirmations + conditions are set up properly, but are not working Image 2 Screenshot 111

    • SVA Staff

    Email confirmations + conditions are set up properly, but are not working Image 3 Screenshot 122

    • Alumni Society Award Juror

    Email confirmations + conditions are set up properly, but are not working Image 4 Screenshot 133

    However, the same thing happened for me when selecting Yes for RSVP. After investigating it a bit, I found a solution. It's really easy to fix. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

    2. Click on Conditions on the left of the page.

    3. Now, hover your mouse on the condition and choose the Pencil icon to edit it.

    4. Update the first IF condition to the second Will you attend the Pre-Commencement Party? field (20th field) and click the Save button. That's it.

    Email confirmations + conditions are set up properly, but are not working Image 5 Screenshot 144 Take a look at the screenshot below to see my results:

    • Alumni Society Board Member

    Email confirmations + conditions are set up properly, but are not working Image 6 Screenshot 155

    • SVA Board Member

    Email confirmations + conditions are set up properly, but are not working Image 7 Screenshot 166

    • SVA Staff

    Email confirmations + conditions are set up properly, but are not working Image 8 Screenshot 177

    • Alumni Society Award Juror

    Email confirmations + conditions are set up properly, but are not working Image 9 Screenshot 188

    Give it a try and reach out again if you have any other questions.

  • SVA_Alumni
    Replied on April 16, 2025 at 10:44 AM

    Aha! Thank you so much. That did the trick.

Your Answer