Unable to retrieve 6-digit code

I am unable to retrieve the 6-digit code when trying to change my email and password due to a compromised account.

Hi t.michellejoseph,

Thanks for reaching out to Jotform Support. We can update the account email address on our end. To verify your account ownership with the Jotform account associated with the email address used to create this thread. Could you provide us the following details?

• Type of card (Visa, Mastercard, Amex, etc.) -
• Last 4 digits of the used credit card -
• Expiration date of the credit card -
• Date when the charge occurred - 
• Amount charged -

Once we hear back from you, we'll be able to help you with this.

• Type of card (Visa, Mastercard, Amex, etc.) - Visa
• Last 4 digits of the used credit card - 5734
• Expiration date of the credit card - 01/2027
• Date when the charge occurred - January 10, 2025
• Amount charged - $383.84

The new email address is: GGMSecretary@theggm.org

Hi Joseph,

I've successfully updated your account email to GGMSecretary@theggm.org. You can now try logging into your account. If you encounter any issues logging in, try resetting your password. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.