Account Access and Email Update Request

I'm locked out of my Jotform account because the associated email is cbrown@aaccaa.org, which is no longer accessible since our company's computer system changed. The updated email should be cbrown@aaccaa.info. Additionally, Kia Holder's email is also linked to the old system, causing further access issues. I need assistance updating these email addresses to regain control of my account and forms.

Hi user name,

Thanks for reaching out to Jotform Support. As I understand, you have an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. So, I reached out to the Enterprise Team, they'll be back to you in this thread as soon as possible.

Thanks for your patience and understanding, we appreciate it.

Hi there,

Thanks for patiently waiting. I understand that you're unable to log into your Jotform Enterprise server. I was unable to locate an Enterprise account using your email address. To help you better, can you please provide the following information?

• Can you share your company name or Enterprise server URL?
• It would help us understand what’s happening if you could share a screenshot of what’s on your screen. You can follow this guide to upload it.

Once we hear back from you, we'll be able to help you with this.