The specific tax on the Payment integration for a specific option on Dropdown field on the form isn't automatically added when submitted

  • Tidelands
    Asked on April 12, 2025 at 12:16 PM
    2) Can you please confirm the tax application again. We recently had a Canadian Stockist use the form, and the tax for her province (PEI) was not added automatically. Even though we have now set up a drop down menu that *should* auto-apply the appropriate tax to the order.
  • Royce JotForm Support
    Replied on April 12, 2025 at 1:48 PM

    Hi Tidelands,

    Can you confirm if the user's issue is the same issue as the previous thread? If yes, you can simply follow the steps I've shared on the previous thread. But if it's a different issue, you can share with us the submission ID and the link to the specific form that the user is referring to so we can investigate and replicate the issue on our end.

    Keep us updated and let us know if you need any more help.

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