How to assign different email address to receive a sign document?

  • Peakwalker
    Asked on April 10, 2025 at 4:18 PM

    I do not see any way to add or change an email address that will receive a signed and submitted form created in Jotform Signbuilder. Is this possible? Please explain how step by step. Podo was not helpful.

  • Reymae JotForm Support
    Replied on April 10, 2025 at 6:17 PM

    Hi Josh,

    Thanks for reaching out to Jotform Support. You can add a recipient to sign and submit the document. Let me show you how:

    1. In Sign Builder, in the green navigation bar at the top of the page, click on Send.

    2. Click on Send To Sign in the menu on the left side of the page.

    3. Click on Send Document to Sign.

    How to assign different email address to receive a sign document? Image 1 Screenshot 30

    4. Under the Recipients tab, enter the email address.

    5. Click on Send To Sign button.

    How to assign different email address to receive a sign document? Image 2 Screenshot 41

    You might also want to check out this guide about How to Send a Document for Signature With Jotform Sign.

    Reach out again if there’s anything else we can do for you.

  • Peakwalker
    Replied on April 10, 2025 at 6:25 PM

    No how can I receive the signed and submitted form to an email address of my choosing.

  • Mary JotForm Support
    Replied on April 10, 2025 at 7:16 PM

    Hi Josh,

    What you can do is to add a CC recipient in your document. Let me walk you through it:

    1. Go to your Sign Builder and click Send from the green navigation bar.
    2. Click the + Send Document to Sign and click Options, then enter the emails in the CC Recipients.

    How to assign different email address to receive a sign document? Image 1 Screenshot 20

    Give it a try and let us know if you have any other questions.

  • Peakwalker
    Replied on April 17, 2025 at 5:40 PM

    I was not asking how to CC an email address to an invitation for a user to sign the form. I am asking for the following:

    When a user signs and submits a JotSign document, that signed and submitted document is then sent to an email address associated with my JotForm account. How do I add another email address or change that email address, the address that these signed and submitted forms are delivered to?

  • Reymae JotForm Support
    Replied on April 17, 2025 at 6:30 PM

    Hi Josh,

    Unfortunately, it's not possible to change the recipient of the notification email for a completed signed document, as it is automatically sent to the email address associated with the document owner's Jotform account. While the feature you’re looking for isn’t currently available at Jotform right now, we've gone ahead and escalated your request to our Developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know. 

    Thanks for your patience and understanding, we appreciate it.

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