I’d like to better understand how your in-house AI system for form generation is trained

Additionally, I’d like to better understand how your in-house AI system for form generation is trained. You mentioned it uses form and form field content for training—can you elaborate on how that process works, especially regarding the handling of sensitive or personal data?

Hi Fenil,

Our AI Agents are designed with robust security measures to ensure your information remains safe, confidential, and compliant with global standards. Check out our AI Agents Security page for more information. As for training your AI Agent, you can train your AI Agent to understand your business better by adding specific details about your products, services, and processes. Adding information to your AI Agent's Knowledge Base is easy. Let me show you how to do it:

1. In Agent Builder, in the blue navigation bar at the top of the page, click on Train.

2. Now, click on Add New Knowledge.

Note: If you’ve already added knowledge to your agent, click on Add New Knowledge to open the knowledge-adding options.

3. Enter accurate details your AI Agent can use to provide the best responses. This includes your Company Overview, Product features, Pricing, Policies, FAQs, and any other key information customers may ask about.

4. Now, click on Save at the bottom of the page, and you're all set.

That's it. Now, that information’s been added to your AI Agent's knowledge base. You might also want to check out our guides about How to Train Your AI Agent, How to Teach Your Agent by Chatting and How to Train Your Agent with Questions and Answers.

Reach out again if you need any other help.