Account deleted, new one not possible with email

  • Rene Kaufmann
    Asked on April 10, 2025 at 3:30 AM

    Hello,
    I want to reactivate my account but it says the email i alreday used and when I try to create a new one, it says the account was deleted. Can you make my email adress eligible again for a new account.

    Thanks
    René

  • Christine JotForm Support
    Replied on April 10, 2025 at 7:41 AM

    Hi Rene,

    Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

    We appreciate your patience while we work on a solution.

  • Christine JotForm Support
    Replied on April 10, 2025 at 7:50 AM

    Hi Rene,

    I've gone ahead and reactivated your deleted account. You can now login to your account and change the email address so that you can use your old email address to create a new account. You can also use this account instead of creating a new one.

    We also have a guide on How to Change Your Account Email Address that you can check out.

    Let us know if there’s anything else we can help you with.

Your Answer