Account Blocked When Attempting Payment.

I am trying to pay my account, but I am unable to. Every time I try to add my card, there is an issue and my account gets blocked. I would like to know how to fix this now, as my account is currently blocked and I cannot access it.

Hi delizamarcello15,

Thanks for reaching out to Jotform Support. I’ve reached out to the related team about this. Once they look into things, they'll reply to you here on this thread.

Reach out again if you need any other help.

Hi delizamarcello15,

I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

Thanks for your patience and understanding, we appreciate it.

Hi delizamarcello15,

I received an update from our designated team and was advised that your account is now active. If you want to upgrade your account, you can use a different payment method or PayPal.

Reach out again if you need any other help.

Hi delizamarcello15,

Thanks for waiting patiently. Due to many failed attempts to charge your card, which our system considers fraudulent, your account was suspended to prevent further attempts.

I have already reactivated the account, so you may use it again.

Let us know if you need further assistance.