When trying to view the submissions, a blank screen is being displayed.

  • Villagepatisserie6
    Asked on April 9, 2025 at 10:06 AM

    When I try to view submissions, it opens up a blank screen. When the chat box opens up it is also a blank screen.

  • Dayron JotForm Support
    Replied on April 9, 2025 at 11:23 AM

    Hi Villagepatisserie6,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to view the submission information without any issues. If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

    2. Drag and drop your image into the Upload box, or click on it and select your file.

    3. Then, click on the Add button in the bottom-right corner of the window.

    When trying to view the submissions, a blank screen is being displayed Screenshot 30

    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

    When trying to view the submissions, a blank screen is being displayed Screenshot 41 That's it. Once we hear back from you, we'll be able to help you with this.

  • Villagepatisserie6
    Replied on April 10, 2025 at 2:13 PM

    It works now. Thank you

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