AI Agent: Unable to add a link in Knowledge Base

I am trying to add a link to my knowledge base and it says Error Occured. I have logged out and logged back in, i have tried a few different websites and get the same issue. I am on the free version and I am using 426,025 out of 1,000,000 so i am not overused.

Hi Dave,

Thanks for reaching out to Jotform Support. I understand that you are experiencing an issue when trying to add a link to your knowledge base, receiving an error message despite being within your usage limits. To troubleshoot this issue, please follow these steps:

1. Check the Link: Ensure that the link you are trying to add is formatted correctly and does not contain any errors.
2. Clear Browser Cache: Clear your browser's cache and cookies, then try adding the link again.
3. Use a Different Browser: Attempt to add the link using a different web browser to see if the issue persists.
4. Disable Browser Extensions: Temporarily disable any browser extensions that might interfere with the process.

If you continue to face this issue after trying these steps, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us. This will help us diagnose the problem more effectively.

Once we hear back from you, we'll be able to move forward with a solution.