2FA and recovery codes not working.

I am trying to access my account but neither the 2FA nor the access codes are working. I enter the code and click on the green verify button and nothing happens. Please help!!

Hi Keith,

Thanks for reaching out to Jotform Support. The code sent to your email address is valid for 5 minutes, once expired, it will no longer work, and you will need to request a new one. Can you share with us a screen recording of what’s happening? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us. In the meantime, I've flushed your login attempts.

Once we hear back from you, we'll be able to move forward with a solution.

Chris,

Thank you. I was finally able to get in and i was able to disable the 2FA.