Error Saving URL to Knowledge Base.

I'm encountering an error when trying to save a URL for my AI Agent's Knowledge Base.

Hi Moses,

Thanks for reaching out to Jotform Support. Can you share with us the link of your AI Agent and the link of that you're trying to use? And in order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted.

Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help.

Hello Kris Ann,

Here's the AI Agent link and the URL:

https://www.jotform.com/agent/build/0195716a486f7e4db34b6599432dd0c245fa


And yes, go ahead with the process so that we'll know if there's a limitation or not. Thanks!

Hi Moses,

I’ll need a bit of time to check on this. I’ll get back to you as soon as possible.

Thanks for your patience, we appreciate it.

Hi Moses,

I tested your AI Agent and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.