AI Agent: I'm getting a different answer from the Agent when on preview

Hi-When I use/chat with "Teach Your Agent" I get the correct responses BUT when I preview the chatbot I get a different answer....Please advise!

Hi Paul,

Thanks for reaching out to Jotform Support. Can you share with us as screenshot of getting a different answer from the AI Agent? Let me show you how to post a screenshot to our support forum:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

I've checked your account, and it appears that you have 3 AI Agents. Can you share with us the link to your AI agent so we can check it? Let me show you where to find this:

1. In AI Agent Builder, click on Publish on the purple navigation bar at the top of the page.
2. Select Standalone from the left side window.
3. From Share With Link, click on Copy Link and paste it on this thread

Then, in order to thoroughly troubleshoot the issue you're experiencing, our team would like to clone your AI agent along with its associated knowledge base. By replicating your environment, we can more accurately diagnose the problem and work on a tailored solution. Rest assured that all data will be handled securely and used solely for troubleshooting purposes in line with our strict privacy and security policies. Once the issue is resolved, the cloned AI agent and all associated data will be deleted. We would also like to ask permission to test your AI Agent in case we are unable to replicate the issue using a clone version.

Can you confirm that we have your permission to go ahead with this process? If you have any questions or concerns, we’re here to help.

After we hear back from you, we’ll be able to move forward with this.