How to Change the Payment Gateway on A Cloned Form?

  • intellicardusa
    Asked on April 8, 2025 at 1:32 PM

    I am trying to clone this form https://form.jotform.com/intellicardusa/intellicardusa-stephen-braggs-form

    However, when I create the new form https://form.jotform.com/250975325199165 my payment options do not show up and in the builder it doesnt even let me set up payment widgets

    This is something that has never happened before and I dont know why or how to fix it

  • Kyle JotForm Support
    Replied on April 8, 2025 at 5:07 PM

    Hi Steven,

    Thanks for reaching out to Jotform Support. I cloned your form to test it, and I easily replicated the issue. There is an easy fix for this, we just need to switch to another payment gateway to Paypal. Let me show you how: 

    1. In Form Builder, click on the Add Form Element menu on the left side of the page.
    2. Under the Payment tab, click on the Three Dots icon next to the Payment method you used and click on Switch to Another Gateway.
    3. Choose Paypal and click on Use Selection then in the window that opens click on OK.

    How to Change the Payment Gateway on A Cloned Form? Image 1 Screenshot 20Give it a try and let us know how it goes.

  • intellicardusa
    Replied on April 8, 2025 at 8:14 PM

    I understand however, look at the difference between the 2 ..

    I need the payment to be a requirement before submission and now I cant even move it up to where it should be How to Change the Payment Gateway on A Cloned Form? Image 1 Screenshot 30How to Change the Payment Gateway on A Cloned Form? Image 2 Screenshot 41

  • intellicardusa
    Replied on April 8, 2025 at 8:17 PM

    forget it I think I have it figured out correctly

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