I'm unable to change the email password as email is on the bounce list

I need t reset the password for info@junipertreetherapy.com - can the reset link be sent to a different address or can info be removed form the bounce list please so we can do this?

Hi Nick,

Thanks for reaching out to Jotform Support. I've checked the email address you have provided, and found it on the bounce list for the reason below:

Reason(s) : bounced (host aspmx.l.google.com[142.251.185.26] said: 550-5.7.26 Unauthenticated email from formresponse.com is NOT accepted due to 550-5.7.26 domain's DMARC policy. Please contact the administrator of 550-5.7.26 formresponse.com domain if this was a legitimate mail. To learn 550-5.7.26 about the DMARC initiative, go to 550 5.7.26  https://support.google.com/mail/?p=DmarcRejection d75a77b69052e-4791b1c370bsi86237071cf.525 - gsmtp (in reply to end of DATA command))

I've gone ahead and removed it on the bounce list. To avoid this issue, I suggest contacting your email service provider and request whitelisting Jotform IP Addresses and Domains in their web/email host. You can also add the noreply@jotform.com to your mail contact list. However, I've sent a new password reset email to info@junipertreetherapy.com, can you check it now?

Keep us updated and let us know how it goes.