Order form stuck on please wait

Some not all customers when they go to submit order page gets stuck on please wait. It stays there and doesn’t kick over to process. This has happened from multiple different devices but not to everyone?

Hello! This is still happening. Often! I believe it is causing people to not bother ordering because its annoying

Hi delisiahbenigno,

Thanks for reaching out to Jotform Support. Are you referring to this form? If so, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you try it again and see how it goes? I've cleared your Form Cache as a precaution. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image icon.

2. In the dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

If the issue persists, ask your customers to try clearing their browser cache or use an incognito/private window to see if it makes any difference.

Give it a try and let us know if you need any other help.