Messages from AI Agent are not getting in WhatsApp.

messages sent to my whatsapp number are not being received I am assuming because the ai agent is not responding to them

https://wa.me/15557357687

https://agent.jotform.com/01960cdd772d7926bfb6c904dba1895402bf

When I sign into jotform I can see that the AI agent actually responded however these responses are not being sent over to the clients on whatsapp

Hi Keturah Konstellations,

Thanks for reaching out to Jotform Support. I understand your AI Agent issue, but because I couldn't see your WhatsApp connection within your AI Agent, could you allow us to access your Jotform account? Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I have allowed access

Hi Keturah Konstellations,

I understand the issue, but I’ll need a bit of time to work out a solution. I’ll get back to you shortly.

We really appreciate your patience and understanding while we’re looking into this.

Hi Keturah,

I've reviewed your AI Agent and can see that there are some WhatsApp chats in the conversations, since you can't see the chat in the WhatsApp, so I have gone ahead and escalated the issue to our developers. They are working on the issue as fast as they can. As soon as we have an update, we’ll let you know.

We really appreciate your patience and understanding while we’re looking into this.

ok thanks. I can see the responses in the Jotform platform but the responses are not actually reaching over to my clients on WhatsApp

Hi Keturah,

Our Developers are working on the issue. As soon as we have an update, we’ll let you know.

Thanks for your patience, we appreciate it.

Hi , I have it sorted out now. If it starts happening again I will reach back out!
Thank you!

Hi @Keturah,

Hi mananinnbsolutions,

I answered your other question on a new thread. You can go ahead and check that out here. 

Let us know if you have any other questions.