Jotform will not accept my new password

I finally got a password reset link, change the password, was told that the change was successful, but the login won't accept the new OR old password. Here is a link to the form that I still need to revise:

https://www.jotform.com/form/250705742027048

I do not want to try to recreate this form. I just can't log in to my account where it was created.

Thanks for any help,

Barb

Hi Barb,

Thanks for reaching out to Jotform Support. To clarify, can you use the email address vanr*quest@vc*mail.org when logging into your Jotform account? If the new password still doesn’t work, I have flushed your login attempts for this account. Can you give it a try and see how it goes?

Keep us updated and let us know if you need any more help. 

The email address for this account is barbkpraise@aol.com. Please reset the log in for that one. Thanks, Barb
Sent from AOL on Android

On Sat, Apr 5, 2025 at 10:18 PM, Jotform<noreply> wrote:
</noreply>...

Hi Barb,

When I checked on the email address, barbkpraise@aol.com, it is a guest account. Guest accounts are temporary accounts with one-time login only. You won't be able to receive a reset password email to your email account. You can use the same email address, signup to Jotform and create a starter plan account.

Let us know if you have any other questions.