Issue with autoresponders

Hello!

Could you please help me to find the cause of the email issue?

When I test my form, I get 2-3 the same language autorespond emails.

Thank you!

Hi dtimothy,

Thanks for reaching out to Jotform Support. If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

I got two the same emails after filling out the form in Russian and German, but just one email after filling out the form in all other languages.

Hi dtimothy,

I reviewed the conditions on your form and I believe I found what’s causing the issue with multiple autoresponder emails being sent. From what I can see, some of your email conditions are overlapping or duplicating.

For example, you have a general condition that sends an email when a certain language is selected, and then separate conditions that also send an email when that same language is selected and the, Where are you located? field is either filled or empty. Since these conditions can all be true at once, multiple emails get triggered.

Here’s a quick breakdown of some of the overlapping conditions:

• Russian emails:
• Condition #9 sends the RUS email if the language is Russian and location is filled.
• Condition #53 sends the same RUS email just based on the language being Russian — no location check: These can both be true and trigger the email twice.
• German emails:
• Condition #10 sends the GER email when the language is German and location is filled.
• Condition #54 sends the same GER email based only on the language: These overlap as well and can result in duplicate emails.
• English emails:
• You also have similar overlapping logic between Condition #8 and Condition #55.

To fix this, I recommend simplifying the logic and making sure only one condition can be true at a time. Here’s an example structure you could try instead:

Suggested Corrected Conditions:

1. If language = Russian and location is filled: send RUS
2. If language = Russian and location is empty: send RUS_No
3. If language = German and location is filled: send GER
4. If language = German and location is empty: send GER_No
5. If language = English (US) and location is filled: send ENG
6. If language = English (US) and location is empty: send ENG_No

Then you can delete or disable the general language-only conditions, like #53, #54, etc. so they don't conflict with the more specific ones above.

Give it a try and reach out again if you have any other questions.

Thank you so much!