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CEEBJAsked on April 5, 2025 at 2:07 AM
In the PDF editor, I edited the labels of some of my fields. Since some of my fields are similar to each other, I can no longer identify the underlying fields by their labels. Is there a way to identify the underlying fields?
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Jefferson JotForm SupportReplied on April 5, 2025 at 8:37 AM
Hi Bob_and_Andrew,
To help us look into this further, could you let us know the exact name or URL of the form you're working on? If possible, also share a screenshot or the name of one of the edited fields in the PDF editor that you're trying to identify. This will help us locate the fields more accurately and provide the right guidance.
Also for us to check the PDF Editor of your Live form, we can look into this for you. we just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:
1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.
2. In the small window that opens, click on Settings.
3. In the panel on the left, click on the Security tab.
4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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CEEBJReplied on April 6, 2025 at 8:09 PM
I can't change Settings to allow you to see my form as I don't have access to the account's email system. So, I'll explain my situation in a little more detail:
1) I have a field called {Number of years}.
2) I have a second field called {Number of years - printed}.
3) On the PDF, I include {Number of years - printed}, but I've edited the label so it reads as "Number of years". So, at first glance to any other admin working on the PDF, it would appear that the field is {Number of years}, but it's not. You can probably imagine for yourself the mistakes that could happen at this point.
4) In another support case, one of your techs explained how I could delete all the characters of a field label in the PDF, thereby leaving nothing but the data value in the field, which would allow for fine control
of placement of the data box. So, in that case, if the data value was - let's say - "13", you can see how it could be very difficult for the admin to figure what field was contributing that value.In my perfect world, I would pop up the true field names as the cursor hovers above them. For extra credit, you could even flag the popup in some highlighted way if does not equal the true name. This would be a very explicit way to put the admin on notice. I would also include the true field name in the Properties, but an admin might not necessarily know to call up the Properties.
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Karlo JotForm SupportReplied on April 6, 2025 at 8:55 PM
Hi CEEBJ,
I can look into this for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:
1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.
2. In the small window that opens, click on Settings.
3. In the panel on the left, click on the Security tab.
4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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