Duplicate notifications coming over through single submission

  • Kornegay_Michael
    Asked on April 4, 2025 at 10:56 AM

    Hi there!

    When Documents Upload form is submitted, we're getting duplicate notifications. I tried it from my computer and then other team members tried it from there's so it's nothing specific to my computer or the cache or anything.

    Why is this happening and how do we make it stop?

    Jotform Thread 25903201 Screenshot
  • Jovito JotForm Support
    Replied on April 4, 2025 at 11:06 AM

    Hi Michael,

    Thanks for reaching out to Jotform Support. I checked your form, and it seems that you have setup three notification emails. You need to remove the third one since this will be sent every time there is a new submission. Check out the image below:

    Duplicate notifications coming over through single submission Image 1 Screenshot 20Once done, test the form and check if you still receive two email notifications.

    Give it a try and let us know how it goes.

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