Authorize.net: Error During Transaction - Phone # Required

For the past 2-3 week my clients have been getting the error message when trying to register.

I had mad the cell phone # required, but when this message started, I removed the requirement.

I cleared the cache per the instructions on the article I read...but nothing has helped.

What has changed on your end?

The form I am particularly referencing at this moment is https://form.jotform.com/250757831562967

Our business depends on people being able to register in an efficient manner. So this i taking a toll on our business.

Below is the message my guests are getting.

I am at my wits end with this.

Please advise!

Georgia

Hi Georgia,

Thanks for reaching out to Jotform Support. Let me show you how to resolve the error:

1. Login to your Authorize.net merchant account and click account.

2. Under Transaction Format Settings, click on Payment form.

3. Under Payment Form, click on Form Fields.

4. Under Payment Form Fields, look for Phone no. and tick the checkbox for required.

If the phone number is already set to required. You need to contact Authorize.net support to check the configuration of your account.

Give it a try and let us know how it goes.

Thank you so much!!!!!!!

I have made the change in my account with authorize.net.

Praying this works... :-)

Georgia

Hi Georgia,

You can try to submit a test submission in your live form to check. It should be working if you have enabled the phone number to be required in your Authorize.net account.

Give it a try and let us know how it goes.

I made the change in Authborizwe.net but we still had the error issue over the weekend when people put in CC info.

I will contact Authorize.net to see what they say...then maybe come back to you... :-)

Thank you! Georgia