Ability to remove the background color of dropdown field values in email notifications

  • GenesysInc
    Asked on April 3, 2025 at 5:25 PM

    When I submit my form... the email that comes through regarding the submittion puts the words in "bubbles". Please see the circled items below.


    I do not want the selected words coming through looking like bubbles. I want them to be normal font that matches the rest of the email. How can I accomplish this?


    Thanks

    Ability to remove the background color of dropdown field values in email notifications Image 1 Screenshot 20

    Jotform Thread 25880031 Screenshot
  • Israel JotForm Support
    Replied on April 3, 2025 at 10:54 PM

    Hi Joshua,

    Thanks for reaching out to Jotform support. Unfortunately, it’s not yet possible to remove the background color of dropdown fields in your Email Notification. While the feature you’re looking for isn’t currently available at Jotform right now, we've gone ahead and escalated your request to our Developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know. 

    We really appreciate your patience and understanding while we’re looking into this.

  • GenesysInc
    Replied on April 3, 2025 at 11:00 PM
    I am not "Sparrow Early learning".
    There send to be an Error here.
    ...
  • Israel JotForm Support
    Replied on April 3, 2025 at 11:03 PM

    Hi Joshua,

    Can you explain a bit more about the issue, so I can get a better idea of what's happening?

    Once we hear back from you, we'll be able to help you with this.


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