Clarification on AI Agent Sessions Usage Calculation

I noticed that AI Agent session usage is being counted for every visit to my website and for each page visited, even when there is no direct interaction with the chatbot. Could you please confirm if this is how AI Agent session usage is calculated?

Looking forward to your clarification.

Best regards,

Hi Sant,

Thanks for reaching out to Jotform Support. The AI agent sessions mean that every customer or any person opens your AI agent link. It will count as one session, or if you refresh the page, it will count another session. You can check this guide on Understanding Your Account Usage and Limits.

Let us know if there’s anything else we can help you with.