Missing Submission - Project Grant Application

Dear Jotform Support,

I am writing to report a missing submission from my "Project Grant Application" form. The submission was made on March 1st at approximately 10:59 AM by Justin Giroux of Peninsula Community Theatre. I have already checked the form's submission table, applied filters for March 1st, and verified the pending submissions section. I have also checked my integrated Google Sheets, but the submission is not present in any of these locations. My Jotform username is [Your Jotform Username or Email Address]. Please investigate this missing submission and help me recover the data.

Thank you for your assistance. 

Hi jennconlee,

Thanks for reaching out to Jotform Support. Did you receive a Notification Email for that submission? Can you share us the email address of the missing submission so we can further investigate? I can look into this for you. I’ll just need access to your account to do that. Don't worry, you can disable that again after we're done checking things out. Let me show you how to do it:

1. In the upper-right corner of your My Forms page, click on your Avatar/Profile Image icon.

2. In the small window that opens, click on Settings.

3. In the panel on the left, click on the Security tab.

4. Then, on the bottom-right side of the page, toggle Jotform Support Access to the On position.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Good Morning. I have turned on the support access for you to take a look. The email address this submission was coming from should be justin.a.giroux@gmail.com.

Thanks for your help.

Hi jennconlee,

I've checked your account and found no trace of the said submission. Did you receive the Notification Email for the submission from Justin Giroux? If so, can you share with us the submission ID on that email so we can check further? If possible, can you also take a screenshot of the email and send it to us? We’ve got a guide here that’ll show you how to do that.

Once we hear back from you, we'll be able to move forward with a solution.