Unable to update credit card to account

I can't add it.

Jenny Stevens

804.573.2780

Hello Jenny,

Thanks for reaching out to Jotform Support. We don’t currently offer live phone support. If you have any questions, just reply to this thread, or you can create a Help Center thread from the Contact Us page. We’ll be happy to help. It seems that the card that you are trying to use for the account has been declined and can't be used currently. I suggest using a different credit card or payment method and then try again. You can also contact the bank that issued the card and ask them why the card is being declined.

Give it a try and let us know how it goes.

I have tried three different cards that all have available balances. This is frustrating! I really love your service but if I cant use my business debit card to pay for it, it is a major problem.
Jenny
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Hello Jenny,

I forwarded this to our Billing Team. Once we hear back from them, we will circle back to this thread to let you know.

In the meantime, let us know if you need any other help.

Perfect.
Jenny
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Hello Jenny,

I just heard back from the team, and they have confirmed that your payment attempts for subscription failed because the credit card reverts insufficient funds. You can double-check your bank account balance and contact them about it. You can also try to use another payment method for subscribing. Let me show you how:

1. In My Account page, go to Billing, then select Manage Payment Methods.

2. In the dialog, click on the Add new payment method.

3. Enter your payment method details, and then turn on Set as primary

4. Click on the Add new payment method button.

We also have a guide to help you learn How to Change and Manage Account Payment Methods.

Give it a try and let us know how it goes.

My account has been downgraded. That is not fair. I have been trying to pay
you for two days.
...

That is not true. There is money in the account. I can see it when I am putting the payment through.
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In fact there is a balance in all of the cards for the accounts I have been trying to add.
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This is the card that I am using now enrolling in the silver plan.
Hopefully I didn’t lose everything.
Still being denied.
Jenny
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Hi Jenny,

I understand you're having difficulties updating your credit card information and that your account has been downgraded despite multiple payment attempts. I've checked the thread, and I see that our Billing Team has already been notified about this issue. In the meantime, I recommend the following:

1. Double-check with your bank to ensure there are no holds or restrictions on your cards that might be causing the payment failures.
2. Try using a different browser or device to access your account and update your payment information.
3. Clear your browser's cache and cookies, as this can sometimes resolve payment-related issues.

Thanks for your patience and understanding, we appreciate it.

I finally got the bank to approve the charge. I am disappointed with the service though. Two hours of my. Business day lost to trying to maintain the service is frustrating.
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Hi Jenny,

I can see that you are currently subscribed to our Silver monthly plan, and you can find the latest invoice here. Moving on, you might consider reaching out to the bank to see if there's restriction or others steps that needed to be taken.

Let us know if you need more help.