How to sign up for a second account using the same email address?

We have a non-profit account with you under the above email. We would like to create a new account for a different department. Can we keep the same payment, admin account and just set up a second account? How does this work? We will need a HIPAA compliant account. Thank you

Hi Lori,

Thanks for reaching out to Jotform Support. Keep in mind that you will not be able to sign up for a new account using the same email address. You cannot use the same email address for an account that has been linked with a current Jotform account. 

Subuser functionality is no longer available on regular paid plans such as Bronze, Silver, and Gold. I recommend upgrading to the Enterprise plan, which allows multiple users access to the same Jotform account and includes a HIPAA compliance option. Contacting our Enterprise Sales Team is easy, you'll just need to send a request first, and they'll reach out to you with more information. Let me show you where to find the request form:

1. Go to the Contact Sales page, and fill out the form.
2. Then, click on the Send Request button, and that's it.

Let us know if there’s anything else we can help you with.

This new account will be managed under a different email. Enterprise is not in our budget at this time. How do I set up a new account under a different email? Thanks

Hi Lori,

To set up a new Jotform account with a different email address, simply follow these steps:

1. Go to this link and click the Sign for Free button at the upper right side of the panel.
2. Enter the New Email Address you wish to use for this account.
3. Click on the Continue button.
4. Create a Username and Password, then complete the registration process.
5. Put a Check on the Terms & Condition and click on the Sign-Up button.

Check your inbox for the confirmation email and follow the instructions to verify the account. Once verified, log in using your new email and password to start creating and managing forms.

Give it a try and let us know how it goes.

Thank you for your response. I would like to sign up for the gold package since we will need to be HIPAA compliant. Also, we are a non-profit so how do we go about setting those two things up? You have all of our qualifying information but I can supply it again if you need it. Thanks

Hi Lori,

HIPAA Compliance is already available if you subscribe to the Gold Plan. There is no additional charge. Also, you can check out the Pricing & Discounts for Nonprofit Organizations here. Also, you can fill out the application form here for Nonprofit. Once you submit the form, the information you sent will be reviewed. You will get a confirmation at the email address that you have provided in the application form within 24–48 hours.

Reach out again if you have any other questions.

One more question, when I signed up for my first account HIPAA compliance came with the silver package. Is that no longer the case? I noticed only the gold and up have it now.

Hi Lori,

Note that non-enterprise plans are single user plans and are treated individually from other accounts, even with accounts under the same email domain. This means that if you plan on creating a new account with a different email address, you'll have to apply for the non-profit discount, get it approved and upgrade to the Gold plan to Enable the HIPAA compliance features.

Unfortunately, the HIPAA Compliance Feature is no longer available with the Silver plan on new accounts. Can you share with us the reason on why you need to have a new account? If you haven't done so yet, it's possible to collaborate your tables with Jotform standard plans, allowing others to view submissions. Let me show you how to set that up:

1. On the Jotform Tables page, click on the Share button on the top-right side of the page.

2. Click on Share Settings and set your Table’s privacy options.

3. Now, click on Go Back in the top-right corner of the panel and use the Generated Link or the Invite by Email feature to invite people.

You can easily revoke the invites you’ve sent to others. Let me walk you through it:

1. While in Tables, click on the Share button to open Share Table.

2. Now, click on the avatars/icons of the people you invited next to the Shared with section.

3. Select the users that you want to revoke the access to by checking the boxes on the left, and click on Revoke.

4. Then, click on the Yes, Delete button. That’s it, you’re done.

Reach out again if you have any other questions.

Hi,

We need a new plan because we are doing work through the same organization but with a totally different team. We have a lot of forms in the original account and we need it to be separate. I also don't share my password with other departments for security. I understand I would get all that with the enterprise but as I understand, it is really expensive and not in our budget.

Hi Lori,

It sounds like you're in need of a solution that allows for separation between teams while keeping operations within the same organization. An alternative you could explore is creating a separate standard Jotform account for the new team. This way, you can maintain independence without sharing sensitive credentials like passwords. You can then transfer or clone relevant forms from the original account to the new account, ensuring each team has access to the forms they need without mixing them up.

Let us know if you have any other questions.

What is the price of the enterprise for a non-profit if I were to upgrade?

Hi Lori,

The pricing for Jotform Enterprise is customized based on the specific needs of your organization. To get an accurate quote for your nonprofit, you can reach out to the Enterprise Pricing page. I would also suggest contacting the Enterprise Sales Team to learn more about the Nonprofit pricing for the Enterprise plan.

Let us know if there’s anything else we can help you with.