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hancockfarmsAsked on April 1, 2025 at 1:52 PM
I have a payment option for paypal or cash. When I choose cash the form will not let me submit without payment. I have double checked the properties and did everything the AI said and it still doesn't work.
USD
Please complete the payment field. You can use PayPal Smart Payment Buttons for payment.
This is the error I get when I choose cash option and submit.
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Lorenz JotForm SupportReplied on April 1, 2025 at 9:19 PM
Hi Amy,
Thanks for reaching out to Jotform Support. In the Condition, when cash is selected, you will have to hide the PayPal Integration itself. Let me walk you through it:
1. In Form Builder, in the orange navigation at the top, click on Settings.
2. In the menu on the left side of the page, click on Conditions.
3. Now, edit the condition where If Payment Option is equal to Cash.
4. Finally, replace the field in the Do statement with Payment Amount, and click on Save.
Give it a try and let us know if you need any more help.
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