PayPal Integration error when submitting the form

  • hancockfarms
    Asked on April 1, 2025 at 1:52 PM

    I have a payment option for paypal or cash. When I choose cash the form will not let me submit without payment. I have double checked the properties and did everything the AI said and it still doesn't work.

    USD

    PayPal Integration error when submitting the form Image 1 Screenshot 30Please complete the payment field. You can use PayPal Smart Payment Buttons for payment.

    This is the error I get when I choose cash option and submit.


    PayPal Integration error when submitting the form Image 2 Screenshot 41

  • Lorenz JotForm Support
    Replied on April 1, 2025 at 9:19 PM

    Hi Amy,

    Thanks for reaching out to Jotform Support. In the Condition, when cash is selected, you will have to hide the PayPal Integration itself. Let me walk you through it:

    1. In Form Builder, in the orange navigation at the top, click on Settings.

    2. In the menu on the left side of the page, click on Conditions.

    3. Now, edit the condition where If Payment Option is equal to Cash.

    4. Finally, replace the field in the Do statement with Payment Amount, and click on Save.

    PayPal Integration error when submitting the form Image 1 Screenshot 20

    Give it a try and let us know if you need any more help.


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